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Returns


What is our return policy?

While we hope that you will enjoy every purchase with idaretobe, if you are not completely satisfied with your item/s we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you return your item in perfect saleable condition, unworn with all original labels and tags attached within 14 days of receipt. Please contact us at info@idaretobe.com to advise us of your return item, so we are aware that you are returning an order and avoid any delays in processing your request.

When will i receive my refund?
We aim to process all refunds within 1-2 days of receipt of item, subject to meeting our terms and conditions. We will refund the value of the item you paid via the original payment method. Please allow 3-5 working days for credit and debit card refund to appear in your account.

Return Cost.
The cost of returning the item to us is your responsibility.If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.


How To Return Your Order


United Kingdom

Please complete the enclosed return form and place securely inside your return parcel. Ensure all goods returned to us are in perfect saleable condition, unworn with all original labels and tags attached.

Send the return items to our specified return address below. The cost of returning an item is your responsibility. We do recommend using a tracked service and retaining a proof of postage for your records.

Specified Returns Address:

idaretobe returns
Artistry Limited
Boundary Road Stables
Boundary Road
Taplow
South Buckinghamshire
SL6 0EZ
United Kingdom


Your Right To Cancel
If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state ("CRD")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered, or any time up to 30 calendar days after the day on which you receive the goods or services you ordered for faulty or damaged items. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note the delivery charge refund will be to the value of standard delivery. Artistry Limited will process your refund with 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.


International

You are entitled to a refund or an exchange if you post your item back in perfect and resalable condition with all labels and tags attached within 14 days of receipt. Your return does not have to reach us within this time, however, your item/s must be dispatched within 14 days of receipt. You may post your return on an economy service but please ensure that you keep any tracking numbers for future reference.

The cost of returning the item to us is your responsibility.
Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

Returning Orders from Outside of Europe (EEC)
The following process is essential if you are returning an order from a country outside of the EEC (European Economic Community).

Your parcel must be packaged with a clear declaration on the outside of the parcel stating " GOODS RETURNED FOR CREDIT ORIGINATING FROM WITHIN THE EEC". you must also ensure the "returns" box is ticked on the attached declaration and that an original invoice along with your return form are included inside your return parcel.

Any failure to do this may result in import duties and vat being applied to your parcel by UK inbound customs and excise. If this occurs then we reserve the right to deduct this value from the amount of any refund which may be due.

Specified Returns Address:

idaretobe returns
Artistry Limited
Boundary Road Stables
Boundary Road
Taplow
South Buckinghamshire
SL6 0EZ
United Kingdom


If you have any questions or concerns regarding our return policy please contact our team tel: +44 (0)1628 663950 or email: info@idaretobe.com

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