As our number one priority is the health and wellbeing of our community and staff, I wanted to share with you the precautionary measures we are taking in order to support in reducing the spread of COVID-19. Within our small team we introduced heightened measures from when we first heard, which include a consistent deep cleaning regime, increased hand washing and clearing of surface areas. We are operating our packaging and deliveries with the highest levels of cleanliness and appropriate health and hygiene standards while adhering to all UK government and Public Health England (PHE) guidelines.
IDARETOBE is open for business as usual
Our office remains open and we are shipping orders on a daily basis as always. If you need to get in touch, we're here in the office Monday to Friday from 9:00 to 18:00 to telephone or contact us using our online chat. Outside these times, email us and we'll answer at the soonest opportunity. For out of hours queries, if you have a question specific to product measurements or detailed order tracking help, we can answer these in full on our next working day when we return to our office. Our webstore remains open 24/7 and we still have lots of new arrivals to come for the season. We understand for those of you now self-isolating or working from home the focus may have changed. We are still committed to supporting our independent designers and we hope you will too, i dare to be is proud to be an independent fashion retailer and champions small business both in the UK and overseas. Our small team are passionate about what we do and how we do it, no gimmicks, no underhand practices, just honest hard work from all our staff and together with your support we'll get through this.
Receiving your order
You may have noticed there have been procedural changes implemented by our shipping providers and postal carriers. We'll keep this updated as and when any changes are notified:
Signing for and receiving parcels.
In order to protect both delivery staff and customers as much as possible, postal carriers are minimising contact during delivery. They will not be handing over hand-held devices to capture signatures but instead log the name of the person accepting the item. Additionally, for all customers where they need to deliver any item that won’t fit through your letterbox, they will place your item at your door. Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. The present information advises that for most countries the postal services continue as normal, however with some locations worldwide now on lock-down, please do check the latest local information. We do understand that in some areas outside the UK, deliveries may be delayed for a day to enable extra checks.
We have suspended delivery to a small number of countries who have locked down substantial areas or a high number of postal codes. This includes Italy, Czech Republic, South Africa, Israel & Taiwan.
Keep up to date with developments at idaretobe on our social channels and subscribe to our newsletter for weekly digests of all that's new. If you want or need to talk, just give us a call +44 (0)1628 663950.
Above all else, let's all take care of each other to keep safe and well.
Team i dare to be.
Jax, Trevor, Sam, Wendy