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Shipping & Returns

SHIPPING RATES


UK DELIVERY:

RM Tracked 3-5 working days | £3.99 (Free with orders of full price items £99 or over)

DPD Next Day Mon-Fri | £5.99

DPD Before 12:00pm Next Day Mon-Fri | £10.99

DPD
Before 10:30am Next Day Mon-Fri | £15.99

DPD Saturday delivery (We must receive your order by 13:00 Friday) | £9.99

DPD Saturday before 12:00pm (We must receive your order by 13:00 Friday) | £18.99

DPD Sunday delivery (We must receive your order by 13:00 Friday) | £10.99


 

NORTHERN IRELAND DELIVERY:

RM Tracked 3-5 working days | £3.99 (Free with orders of full price items £99 or over)

DPD 2 Working Day Mon-Fri | £15.99


 

UK - Non Mainland, Highlands & Islands:

RM Tracked 3-5 working days | £3.99 (Free with orders of full price items £99 or over)

DPD 2 Working Day Mon-Fri | £15.99


 

JERSEY & GUERNSEY:

RM Tracked 3-5 working days | £3.99 (Free with orders of full price items £99 or over)

DPD 2 Working Day Mon-Fri | £15.99


Our couriers ensure that your goods are correctly signed for and delivered to the address supplied at time of order. idaretobe does not accept any liability for subsequent delivery instructions issued to the delivery company by the customer. If you provide instruction requesting the parcel be left at a different location we cannot accept responsibility if you fail to receive your parcel. Your parcel is insured against loss or damage whilst in transit under the care of our couriers. Once the parcel is signed for then the responsibility of the parcel and it's contents fall to the recipient that signed.



EUROPEAN SHIPPING


Austria | DPD Courier | £12.99
Belgium | DPD Courier | £9.99  (Free on order of full price items 250.00 Euro or more)
Bulgaria | Royal Mail airmail | £14.00
Croatia | Royal Mail airmail | £14.00
Cyprus | Royal Mail airmail £14.00 | DPD Courier £29.99
Czech Republic | DPD Courier | £13.99
Denmark | DPD Courier | £12.99  (Free on order of full price items 250.00 Euro or more)
Estonia | Royal Mail airmail £14.00 | DPD Courier £19.99
Finland | Royal Mail airmail £14.00 or Free when you spend 349 Euro on full priced items* | DPD Courier £19.99
France | DPD Courier | £9.99  (Free on order of full price items 250.00 Euro or more)
Germany | DPD Courier | £9.99  (Free on order of full price items 250.00 Euro or more)
Georgia | Royal Mail airmail | £14.00
Gilbraltar | Royal Mail airmail | £14.00
Greece | Royal Mail £14.00 |
DPD Courier £29.99
Hungary | Royal Mail airmail £14.00 | DPD Courier £19.99
Iceland | Royal Mail airmail | £14.00
Italy | DPD Courier | £12.99
Latvia | Royal Mail airmail £14.00 | DPD Courier £29.99
Lithuania | Royal Mail airmail | £14.00
Luxembourg | DPD Courier | £9.99  (Free on order of full price items 250.00 Euro or more)
Macedonia | Royal Mail airmail | £14.00
Malta | Royal Mail airmail | £14.00
Moldova | Royal Mail airmail | £14.00
Monaco | Royal Mail airmail | £14.00
Montenegro | Royal Mail airmail | £14.00
Netherlands | DPD Courier | £9.99  (Free on order of full price items 250.00 Euro or more)
Norway | Royal Mail airmail | £14.00
Poland | Royal Mail airmail £14.00 | DPD Courier £19.99
Portugal | Royal Mail airmail | £14.00 | DPD Courier £19.99
Republic of Ireland Eire | DPD Courier | £9.99  (Free on order of full price items 250.00 Euro or more)
Romania | Royal Mail airmail | £14.00
San Marino | Royal Mail airmail | £14.00
Serbia | Royal Mail airmail | £14.00
Slovakia | DPD Courier | £14.99
Slovenia | Royal Mail airmail | £14.00
Spain | DPD Courier | £15.99
Sweden | Royal Mail airmail £14.00 Or Free when you spend 349 Euro on full priced items* | DPD Courier £19.99 (Save 50% on shipping when spend 299 Euro on full priced items)
Switzerland | Royal Mail airmail £14.00 | DPD courier £39.00


WORLDWIDE SHIPPING

Australia | Royal Mail airmail £14.99 (Free when you spend $350 AUD or more on full price items*) | DPD Courier £19.99
Bahrain | Royal Mail airmail | £16.00
Canada |
Royal Mail airmail £14.99  (Free when you spend $399 CAD or more on full price items*) | DPD Courier £19.99
Canary Islands | Royal Mail airmail | £16.00 (Free when you spend £299 or more on full price items*)
Hong Kong | Royal Mail airmail | £16.00
Israel | DPD Courier | £45.00
Japan | Royal Mail airmail | £16.00 (Free when you spend £299 or more on full price items*)
Kuwait | Royal Mail airmail £16.00 | DPD Courier £39.99
Morocco | Royal Mail airmail | £16.00
New Caledonia | Royal Mail airmail | £16.00
New Zealand | Royal Mail airmail £16.00
(Free when you spend £299 or more on full price items*) | DPD Courier £39.99
Qatar | Royal Mail airmail | £16.00
Singapore | Royal Mail airmail | £16.00
South Africa | Royal Mail airmail | £16.00
Turkey | Royal Mail airmail | £16.00
United Arab Emirates | Royal Mail airmail | £16.00
USA | DPD Courier | £14.99 (Free when you spend $399 USD or more on full price items*)


* Selected items are excluded from inclusion within our Free European or Worldwide shipping offers. These include  the purchase of women's footwear. You are still able to buy these items for delivery from idaretobe, the delivery cost will be at our standard shipping rate for your preferred shipping destination.


It is important to note that you may have to pay local custom duties and taxes on the items shipped outside the EEC that you purchase. These local fees, taxes and import duties are not included on your invoice and idaretobe are not responsible for payment. The value of import tax and duty varies from country to country, Please do check with your local government customs and excise department if you are in any doubt or have any queries regarding charges you may incur or email us at info@idaretobe.com


RETURNS:

While we hope that you will enjoy every purchase with idaretobe, if you are not completely satisfied with your item/s we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you return your item in perfect condition, unworn with all original labels and tags attached within 14 days or up to 30 days if the item was faulty or damaged on receipt.

If items are returned to us within 14 days in a perfect, resalable condition with all labels and tags attached we will refund you the value you paid via the original method of payment. If you have requested an exchange, we will ship this without additional shipping cost for the first exchange only. If you require a subsequent exchange on your initial item, we will charge a shipping cost for each exchange. We can only offer free exchanges for our customers who ship within the UK. For information on exchanges for customers located outside of the UK, please email our customer service info@idaretobe.com

The cost of returning the item to us is your responsibility.

Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.


Your Right To Cancel

If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state ("CRD")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered, or any time up to 30 calendar days after the day on which you receive the goods or services you ordered for faulty or damaged items. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note the delivery charge refund will be to the value of standard delivery. Artistry Limited will process your refund with 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.


International Returns

You are entitled to a refund or an exchange if you post your item back in perfect and
resalable condition with all labels and tags attached within 14 days of receipt. Your return does not have to reach us within this time, however, your item/s must be dispatched within 14 days of receipt. You may post your return on an economy service but please ensure that you keep any tracking numbers for future reference.

Your parcel must be packaged with a clear declaration on the outside of the parcel stating " GOODS RETURNED FOR CREDIT ORIGINATING FROM WITHIN THE EEC".  Any failure to do this may result in import duties and vat being applied to your parcel by UK inbound customs and excise. If this occurs then we reserve the right to deduct this value from the amount of any refund which may be due.

The cost of returning the item to us is your responsibility. Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.



Specified Returns Address:

Artistry Limited
Boundary Road Stables
Boundary Road
Taplow
South Buckinghamshire
SL6 0EZ
United Kingdom

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