Idaretobe.com & you
Our website, found under the URL www.idaretobe.com is operated Artistry Limited and references to “we”, “us” and “our” shall be deemed to be references to Artistry Limited. References to “you” and “your” shall be deemed to be references to person placing an order via this website.
Your contract for purchases made through www.idaretobe.com is with Artistry Limited and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
You warrant that all details you provide to www.idaretobe.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that e-mail can be used as a method of communicating with you.
During the registration process, you must enter a valid e-mail address as a user name and choose a password. You are responsible for all actions taken under that username and password.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will have their details passed onto the Police.
Artistry Limited reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if: -
- you fail to make payment to us when due.
- you breach any of our terms and conditions.
- when requested by us to do so, you fail to provide within a reasonable time frame, sufficient information - to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
- we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.idaretobe.com
Privacy and cookies
Placing an Order
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact our Customer Support team before placing an order either by telephone on 01628 663950, by email at email@example.com or by post using the address given below.
By placing an order via our website you are making an offer to Artistry Limited to purchase the goods detailed in your order upon the terms described in your order.
Prices and availability of goods are subject to change without notice. All prices include sales tax. A delivery charge will be added to your order value where appropriate, please refer to the Delivery information.
Your credit/debit card will be authorised when your order is placed and processed. You will receive email confirmation of our acceptance of your order. At this time your credit/debit card will be charged.
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. Contact us via email at firstname.lastname@example.org, or by telephone +44 (0)1628 663950.
Offers & Promotions
Offers and discount codes are only valid on purchases made via our website www.idaretobe.com. Offers and discount codes will not be valid when shopping by telephone or mail order. The offers are always subject to availability on full priced items only. Offers cannot be used in conjunction with any other offer or discount. Any Offer excludes the purchase of gift vouchers. Offers are subject to availability and while stocks last. Offer may be withdrawn at any time.
idaretobe guarantee to you
We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, sometimes certain items from our collections are more popular and in such cases the availability of any item may become out of stock.
When an item is currently out of stock, but we have been able to order in further stock of the particular item, you will have the option to place the order and purchase the product. Once the item arrives with us, we will dispatch on the next available business day.
In rare occasions, the availability of a product may be misrepresented on the website. When we process your order, we will inform you by email if any products you order turn out to be unavailable. If we are unable to source further stock, we will offer you an alternative or full refund.
All dates shown for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. We aim to dispatch all orders that are in stock within 2 business days. You will receive an email confirmation once the item is ready for dispatch which will detail the dispatch date and the parcel carrier tracking number. Please allow for delivery within the estimated times shown. We are able to track parcels on your behalf but only after the estimated time of delivery has expired. Artistry Limited accepts no liability for subsequential loss if your parcel is lost or delayed for any reason.
If the carrier has attempted a delivery and no-one was available to sign for acceptance of the parcel then a card will be left notifying you of an attempted delivery. In this instance it would become your responsibility to re-arrange a delivery time that is suitable to ensure there is somebody at the delivery address who can sign for and accept the parcel.
Conformity of Goods
Every care has been taken to ensure that the description and specification of our products shown on the website are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software, monitors, pc’s or mobile devices.
We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard, Delta, Maestro, and American Express.
All prices quoted on this website are shown in pounds sterling (£GBP), are accurate at the time of publication, and where appropriate are inclusive of UK sales tax (VAT) at the current rate. Our currency converter may show an approximate conversion into a chosen currency for comparison purposes, however the final payment will be made in £ Sterling and the customer will be responsible for any differences shown between approximate vale and final payment. For customers outside the UK (United Kingdom), the VAT amount will be deducted in your basket total once you select you shipping country.
Worldwide orders to destinations from outside the UK are treated as VAT exempt, so long as the correct shipping destination is selected within the basket before payment is completed. As such, for any local import tax and duty, you are liable to make these payments to accept the goods. Artistry Limited cannot be held responsible for making import tax and duty payments on your behalf.
If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Sale Price Promise
idaretobe offer a sale price promise on items purchased up to 3 working days prior to the start of a sale. Please be aware that the exact style and size of an item must be available online at the time your request is made before any adjustment in the recommended retail price can be approved. We will only credit the difference in price excluding any shipping costs. All approved sale price promises will be credited in the form of a online credit which will be valid for 12 months. Refunds to credit or debit cards are not available. This offer excludes price adjustments on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Please email us to raise a price promise query.
Your Right To Cancel
If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state ("CRD")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered, or any time up to 30 calendar days after the day on which you receive the goods or services you ordered for faulty or damaged items. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note the delivery charge refund will be to the value of standard delivery. Artistry Limited will process your refund with 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.
Specified Returns Address:
Boundary Road Stables
For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the CRD available for UK or EU consumers do not apply to certain products and services.
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 calendar days the day after you receive the goods or services in accordance with the CRD or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel. Products should be returned in or with their original packaging.
This is not intended to be a full statement of all your rights under the CRD. Full details of your rights under the CRD are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account or by cheque (as applicable) provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged or not in a re-saleable condition on return.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.
For further details about how to exercise your cancellation rights, please see the Returns section of this Website.
Please refer to our full Returns Policy terms & conditions available here
We reserve the right to change any information, prices, specifications and descriptions of listed goods, products and services. We may modify these Conditions at any time by detailing the new conditions on our website.
Artistry Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither Artistry Limited nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Artistry Limited or any of its members, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While Artistry Limited uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Artistry Limited will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Artistry Limited takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Artistry Limited will not be responsible nor liable for your use of any other websites which you may access via links within this website. Artistry Limited does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Artistry Limited or www.idaretobe.com.
The entire liability of Artistry Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Artistry Limited will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Artistry Limited may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Artistry Limited.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
All rights, including copyright, in the content of the www.idaretobe.com web pages are owned or controlled by Artistry Limited. In accessing www.idaretobe.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.idaretobe.com web pages for any other purpose whatsoever without the prior written permission of Artistry Limited.
Third Party Information
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for www.idaretobe.com products are those stated on the Artistry Limited material.
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Boundary Road Stables
Registered in England No:06578591
VAT Reg No: GB 922 6375 23
telephone: +44 (0)1628 663950